SQE TERMS AND CONDITIONS OF BUSINESS
1. PAYMENT FOR SERVICES
All fees are payable in advance of the start date of course.
Arrangement to pay by instalments must be made with Accounts when registering.
2. PAYMENT METHODS
Fees can be settled by bank transfer or credit card (PayPal card surcharge applies), directly to the company’s account. Kindly note that all bank transfers should be from Principal banks and are subject to AML Regulations.
3. TERMS OF SERVICE
i/ Tutorial sessions are 3 hours per session and are attended by a maximum of three students and are Twice per week (9 hours) and clients must attend these sessions in their assigned group.
ii/ For One-to-One courses, a 7-day notice is required for the rescheduling of any session. Failure to provide 7 days’ notice will result in the session being fully charged if it has already been timetabled.
iiI/ Lectures are 4x 1.5 hours / week (6 hours) and should be attended by clients in their assigned group.
iv/ All course material for group sessions , tutorials and lectures will be notified and placed in our Private Members area. Once login details have been set up and approved by our administration , clients will be able to access and download relevant course documents.
v/ All information will be available before the start of term for candidates on the Private Members site.
Fees are non-refundable once paid. There is no refund in cash or bank transfer.
However, in situations where a client cannot attend after payment has been made, a Credit Note will be issued to the client which can be used within 12 months of the date of issue.
5. BAD BEHAVIOUR
i. Bad behaviour will not be tolerated. Any disrespect and bad behaviour or aggressive action against any of our tutors or staff will be met with instant cancellation of your tuition and there will be no refund of any monies paid.
Kindly note that clients are expected to report back to a Senior Director any disagreement or dissatisfaction that they have with tutors or services and that these will be fully investigated on their behalf. Further, upon investigation and with reasonable request, tutors can be changed if the client so requests. The above proper channels must be used.
ii. Clients should note that telephone conversations are recorded for training and quality purposes.
All disputes are to be governed by the Laws and England and Wales.
All disputes will be first handled by Mediation in England, prior to any recourse to the jurisdictional Courts.